EVENT TYPE / COST: CUWT Webcast, $175 per Internet connection or CD-ROM ... $215 for both
New account interviews that are not properly performed can cost you on your Bank Secrecy Act exam. A set of great polices and procedures can still result in a breakdown on the customer identification program (CIP) and customer due diligence (CDD) portion of the exam. Knowing and identifying your account holder is only part of the exam. Due diligence in the account interview requires you to know the number of transactions per month they plan, the types of services your member plans to use, why they chose your credit union, and much more.
It often seems as if sales and compliance are at odds; yet it need not be difficult to marry the sales and compliance side of the credit union. This seminar includes information and sample questionnaires to bring the two together in their common goals of compliance, sales, and member service.
HIGHLIGHTS
CIP & CDD requirements for opening accounts
Making the member feel comfortable
The marriage of sales and compliance
Business and personal accounts – how far do we have to go?
The risk factor and its importance in gathering information and assigning risk
Using CIP on Identity Theft and Red Flags
OFAC
Regulation CC Holds
WHO SHOULD ATTEND?
This informative session is is best suited to new account representatives, branch managers, deposit operations, BSA officers, sales managers, and training managers.
SPEAKER: Deborah Crawford is the President of gettechnical inc., a Baton Rouge-based firm, specializing in the education of financial institutions across the nation. Her 20+ years of experience began at Hibernia National Bank in New Orleans. She graduated from Louisiana State University with both her bachelor’s and master’s degrees.
Debbie specializes in the education of financial institution employees and officers in the area of deposit account laws, new account documentation, insurance, complex compliance regulations and IRAs.
